White and Black Art is a print-on-demand company, meaning all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size or color or changed their mind.
However, in case of a damaged product or a manufacturing error, White and Black Art offers a free replacement or a refund if you contact us within 30 days of product delivery.
If an issue affects multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that White and Black Art will not be held responsible and will not offer replacements or refunds if the customer orders the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered defects.
Please contact our team by submitting an email and providing a clear photo showing the issue. Please use Return and Order Number in the subject line.
Contact us at info@whiteandblackart.com for questions related to refunds and returns.